We focus on exceptional service and surperior quality of furniture. Every interaction matters to us and we want to ensure you feel at home and happy in our store! Whether you just need a new end table or want to use our Interior Designers to fully redecorate your home, we strive to excel and give you the highest quality of service! Want a 2nd opinion? Here are some of our favorite testimonials! Want to submit your own experience? We can't wait to hear it!
I just wanted to take this time to write a letter of thanks and gratitude. In a world where customer service seems to be a thing of the past, you all have proven that there still are companies who still hold to good old fashioned values. I needed a table replaced because the edges were coming off and from the time I placed the call to the time it was picked up and delivered the customer service was excellent. Your staff was friendly, it was delievered during the time it was promised, and it was no hassle trying to place the order to get it replaced. I am very pleased with the way the product came back, it was as good as new. Thank you so much for providing excellent, timely customer service. I will refer your company to others and definitely will do business with you again. Thanks a million!
We recently made a purchase (not a small one) for a complete living room set. We found the price, quality, and delivery to all be satisfactory. And the owner (Mr. Aflalo) to be accomodating and a man of his word.
Now I hate buying furniture. I'd rather have my teeth pulled. As a matter of fact it doesn't matter if a $10,000 piece of furniture is for sale for $100 i'm still not gonna want to buy it. I will moan and groan about it. But I will buy a new TV in a heartbeat even if I don't need it. I'm older now and the days of Ikea furniture are behind me. Its time to move up to big boy furniture. Anyways this place was very polite. I had walked in before and the saleswoman knowing I didn't buy anything before still was helpful and polite. Mrs. Young showed me around and let me know what new items were for sale. She was patient with me and I got a great price on a coffee table and end table that I feel were solid and of value. Charles the owner was also very helpful and accommodating when my order arrived a couple of weeks later.
I have always had a very good experience here at Laurel's. They have lots of beautiful furniture to choose from and since you are dealing with a private owner, you can always get the best price. I have purchased several beautiful pieces here and Charles has always been fair and accommodating. I hope to be back soon to get more! :)
After shopping in many furniture stores in Fullerton, Whittier, Costa Mesa, Yorba Linda and even North Carolina, I was told about Laurel's Fine Furniture in Torrance, California. So, I decided to visit the store and be as hopeful as I could! I was greeted by a friendly staff and had the pleasure of purchasing my entire bedroom set from the owner, Charles. He was extremely helpful, courteous and honest. He was polite and very thorough! After the ordering and purchase of my gorgeous furniture, Charles gave me a tour of his store. He explained every piece of furniture that I questioned and remarked about. I was very impressed about how much time he spent with me!
The delivery was punctual and the two gentlemen, Randy and Jose, were outstanding and professional as well! They were conscientious and polite. They worked very hard getting all of my nine pieces of furniture up the stairs and placing them in its proper location.
I am completely satisfied and pleased with my new furniture and services rendered! I will return for future purchases of furniture and accessories for my home. Thank you to all the staff and Charles for an amazing purchase and experience!
My husband and I went there, we spent about $13000, got the best treatment before during and after the purchase! The owner Charles, treated us with nothing but respect and courtesy, and his staff was amazing, especially the executive assistant who we talked to several times until our furniture was delivered. I recommended the store to my sister, and a bunch of friends, they all were completely satisfied all the way: customer support, delivery, follow up etc.... I would recommend it again and again without hesitation.
We purchased a Young America (Stanley Furniture) piece from Laurels. There was an issue with quality upon arrival..and they quickly contacted Stanley Furniture, which subsequently sent out a repair specialist to our home and completely resolved the situation. Honestly, I don't understand some of the other reviews, based upon my experience. I guess one thing to keep in mind is that Laurels Furniture is not your bargain basement experience... If that's what you're looking for, I recommend going somewhere else. But if you're looking for top quality, this is where I recommend going. On a side note, my mother-in-law made a purchase from Laurels Furniture, and she lives up in the Pacific Northwest. It was a better deal for her to purchase through Laurels and have it shipped than to deal locally. They must be doing something right.
Laurels Fine Furniture helped us furnish a home in Maui, Hawaii where many home furnishings are not available. They took care of the shipping headaches for us and also helped booked movers in Maui. The people at Laurels were lovely to deal with and very accommodating. Thank you.
We purchased a Dining Table from Laurels in March of 2012. A few months ago the table guides broke. We went over to Laurels and spoke with Charles along with help from Sylvana. They contacted the manufacturer for us and we received a brand new like for like table at no charge to us! We have been a customer for a long time and will continue to be a customer of Laurels. The exceeded our expectations on the table replacement and we couldn't be happier! Thank You Charles and Sylvana!
My wife and I bought a Cara Cole bed set, night stands, chair and dresser from this store. The sales rep Young was actually very nice and accomodating from the beginning. We worked with Charles to get a good price for all of our furniture and they were able to beat the quote we got from another furniture store in OC. Although it took a while to get our order shipped I would definately recommend this store. Brand names for less!
Laurel's Fine Furniture provided me with quality furniture at a quality price. I ordered a piece over the phone and AFTER I hung up, I decided to "yelp" the company. I saw all the terrible reviews and thought I had made a terrible mistake. I called Laurel's and asked to speak to the "infamous" Charles. Charles could not have been nicer. He assured me that my furniture would be perfect and that the entire process would be a positive one. Charles was true to his word. When the delivery people came to my home, they explained that they had been with the company for over ten years and that it is a solid company with great products. They assembled my furniture correctly and were very neat. I absolutely will shop at Laurel's Fine Furniture again, and so should you.
We just received our custom sofa and adore it. It makes our house a home!
We've been ordering a lot of furniture for our new home recently, and Laurel Furniture really stood out to us in your level of service. Sylvana was communicative throughout -- promptly responding to emails and keeping us apprised of when the sofa would be ready and delivered.
We certainly recommend Laurel Furniture for anyone reading this, and will be using them again in the future.